Customer Success plans

Build on your momentum and maximize your investment through our post-go-live support plans.

You’re live with Inspire Planner – now what?

Continue to build on the momentum achieved through your onboarding and benefit from our
extended support and guidance. Our Customer Success team thrives on making sure that you
feel happy, supported and are maximizing your investment!

Standard

Premium

Premium +

INCLUDED

15% of annual
subscription
fees or $1,250 USD*

25% of annual
subscription
fees or $2,250 USD*

Unlimited Email Help Tickets
Unlimited Access to Inspire
Planner Training Resources
Access to Inspire Planner
User Community
Help Ticket
Priority Routing
within standard
business hours
+ weekends
& holidays**
Ongoing Case Assessment
Annual Account Review with
a Customer Success Manager
Assigned Customer Success
Manager & Quarterly Review
Design Consultation for Extended
Configurations / Development
1 annually
up to 3 annually
Support & Diagnostics for Extended
Configuration / Development
Custom Production
Release Schedule
For additional details and to receive a quote, please contact Customer Success at
customer.success@inspireplanner.com

Looking for Pricing Plans?

See our pricing plans

The Fine Print

*Annual fees for Premium and Premium+ success plans are calculated according to Annual Subscription Fees or the minimum plan fee, whichever is greater

**All Help Tickets are assessed against criticality to business function and priority will be set accordingly

Hours of Support are: 8:00 am – 5:00 pm EST, Monday – Friday excluding holidays. Premium+ Success Plan also includes holidays and weekends

Customers must have completed a Premium onboarding plan prior to success plan beginning
The success plans do not include configuration or development services by the Inspire Planner team. Requests for services work will be scoped out under a separate professional services SOW and scheduled accordingly
Live/Custom training is not included within any success plan. Access to recorded sessions is available through the Inspire Planner Help Center for the duration of your subscription term
Success plan fees are calculated annually in alignment with your Inspire Planner license(s) renewal
Initial fees are pro-rated to your next renewal date, and then paid annually for subsequent terms

Cancellation is required 30 days prior to your next renewal date

Inspire Planner may modify the Premium and Premium+ Success Plan from time to time, provided the level of service under either plan will not materially decrease during a subscription term